Redesigning a vaccination scheduler
Employers can save money by encouraging vaccinations in their workforce, therefore reducing illness-related absences.
Health Advocate provides an on-site vaccination service that allows employees of its clients to receive flu shots and COVID-19 vaccines at their workplace.
I redesigned a vaccination signup flow, improving the member's end-experience & increasing the accuracy of vaccine ordering estimates. ✴︎
My contribution
Product strategy
Product design
My role
Product Designer
Year
2023
Key Considerations
Members had access to an existing tool for vaccination event sign-up, but the experience was outdated, which introduced multiple pain-points:
Stagnant Experience
The existing flow felt clunky & event information was hidden deep in the flow
Information Gaps
Key information, like dependent sign-ups and vaccine type, was missing, making inventory planning difficult
Inflexible Structure
The existing tool made it difficult to support new vaccine services as business needs evolved
How do we create a better scheduling experience that supports service growth?
This framing ensures our solution:
Modernizes the sign-up experience so it exposes the right information at the right time
Improves inventory planning accuracy by capturing key metrics
Scale gracefully to support new services as they are added
Early Iterations
Basic wireframes were composed from working with stakeholders. This process included the nurses who administer the vaccines so we could understand the information they see on their end and what was missing.
Solution
Our solution encourages message topic discovery, access to existing cases, and clear status communication.
Design decisions were made to heavily consider accessibility and future scaling of services across the tool.
Feature Rationale
Vaccination Landing Page
Vaccination Scheduler
Vaccination Landing Scheduled State
Impact
The final outcome of the fitness centre mobile app was a user-friendly and engaging digital product that exceeded the client’s expectations.
Users were able to easily view class schedules, book sessions, and track their fitness progress, all within a seamless and intuitive app experience.
As a result, the fitness centre saw an increase in user engagement and loyalty, and the app has become an important part of their overall customer experience.